Privacy policy

SIMPANIX is a brand of TrackerHero. It is run by Ultrack Technology Sdn Bhd, a company registered in Malaysia ("SIMPANIX", "we", "us"). Under the Personal Data Protection Act 2010 (PDPA), as amended, we are the data user responsible for your personal data.

• Contact and account details you give us: name, work email, phone number, company, job title and country.
• Details you send in our forms: the systems you want to protect, data size, meeting times you prefer, and what you write in messages or support tickets.
• Business records: quotes, orders, invoices, license keys and payment status. Our payment provider handles card payments. We do not store full card numbers.
• Website use: pages you view, the site that sent you, your browser and device type, and your rough location from your IP address. We only set analytics cookies if you accept them.
• Support data: logs, diagnostics and settings you share with us when we help you. We do not look inside your backups unless you clearly ask us to, for a support case.

• To answer questions and give you trials, demos, quotes and consultations.
• To deliver, license, bill for and support SIMPANIX products and services.
• To send service messages, like trial reminders, renewal notices and security alerts.
• To send marketing about SIMPANIX products, if you agreed or the law allows it. You can opt out at any time.
• To improve and protect our website, products and services.
• To meet legal, regulatory, tax and accounting duties, and to make or defend legal claims.

We do not sell your personal data. We only share it with:

• Service providers that handle data for us, such as form handling (Web3Forms), email, hosting, analytics and payments. They must protect it under written contracts.
• Our technology licensor and approved partners, when needed to deliver, license or support the products you use.
• Resellers and partners you work with, when they are part of your purchase.
• Authorities, regulators or courts, when the law requires it.
• A buyer or new owner, if our business is reorganized, sold or merged.

Some of our service providers and partners are outside Malaysia, including in the United States. When we send personal data abroad, we take the steps the PDPA requires so it gets a similar level of protection, for example through contracts.

We use cookies that are needed to run the website and to remember your cookie choice. If you agree, we also use analytics cookies (Google Analytics 4) to see how people use the site. You can change your choice at any time with the Cookies link in the footer. If you say no to analytics cookies, you can still use the site normally.

We keep personal data only as long as we need it for the reasons above. We keep enquiry and trial records for up to 24 months after we last contact you. We keep customer and billing records for as long as Malaysian tax and company law requires, normally 7 years.

We use admin, technical and physical safeguards. These include encryption when data moves, access controls, and confidentiality duties for staff. If a data breach is likely to cause you serious harm, we will tell you and the Personal Data Protection Commissioner, as the law requires.

Under the PDPA, you can:

• Ask to see your personal data and get a copy.
• Ask us to fix personal data that is wrong, incomplete or out of date.
• Withdraw your consent, or ask us to limit how we use your data, including for direct marketing.
• Ask us to send your personal data to another data user, where this is technically possible.

To make a request, email [email protected]. We may need to check who you are. We may charge a fee for access requests, as the law allows. We will reply within 21 days.

Our website and products are for businesses. They are not meant for children under 18. We do not knowingly collect their personal data.

We may update this policy from time to time. The "last updated" date shows the latest version. We will point out big changes on this page.

Send questions or complaints about this policy to [email protected]. If you are not happy with our answer, you can contact the Personal Data Protection Department of Malaysia.