Frequently asked questions

SIMPANIX Pro is fast backup and recovery software. It is built on open source (restic). It works on your own servers, in the cloud, or both. It is for large companies and small businesses.

SIMPANIX Pro gives you:

• One place to manage: set backup rules and schedules, add clients, restore files and see reports.
• Many storage choices: back up to disk, optical media, or clouds like Amazon S3, Wasabi, Google Cloud and Azure.
• Many systems: Linux, Windows and macOS. Databases (MS SQL, MongoDB, MySQL, Oracle). Virtual machines (Hyper-V and VMware).
• Strong features: ransomware protection with offline backups, dedup, backups of changes only, and zero-trust security. Run it as a container, a VM, or hosted by SIMPANIX.
• Microsoft 365 backup: protect Outlook, OneDrive for Business, SharePoint and Teams. Store backups where you want.
• Full system backup: bare-metal recovery (BMR) brings back the whole system, including the registry.
• Live database backup: back up MS SQL Server and Oracle while they run.
• Updates and support: security updates, product alerts, a knowledge base and 24/7 support.

Try SIMPANIX Pro free, with all features.

The main features are:

• Dedup: SIMPANIX removes duplicate data before it sends it. You can save 89% or more on storage, and use less network.
• Forever incremental: after the first full backup, SIMPANIX only backs up changes. Backups are faster and smaller.
• Restore small parts: restore one file or one email. You do not need to restore the whole system.
• Locked backups in many places: no one can change your backups, and copies are kept in more than one place.
• Microsoft 365 backup: protect Outlook, OneDrive for Business, SharePoint and Teams.
• Windows and macOS backup: full, reliable backups of your computers.
• 24/7 support: talk to an expert any time.

Here is what makes SIMPANIX Pro different:

• Built on open source: SIMPANIX Pro uses restic, an open-source backup tool. This can mean lower costs than closed tools.
• More choice: store backups on your own disks, NAS or SAN, in SIMPANIX’s cloud, or in public clouds. Pick what fits your budget and security needs.
• Made for business: disaster recovery, Microsoft 365 backup and support for very large setups.

It works with many platforms and fits into your current IT systems. The best choice depends on your needs: budget, features, how complex your IT is, and how you feel about open source. Compare SIMPANIX Pro with other tools before you decide.

Start your free trial, ask for a demo, or contact sales. Setup is simple. If you need help to install, our guides show you each step.

SIMPANIX Pro can store backups on local storage, disk, NAS, and clouds like Amazon S3, Azure and Wasabi, or any other offsite place.

See the SIMPANIX Pro page, or talk to our sales and support teams.

We test a lot: automatic tests, manual checks and real-world tests. This makes sure the product is reliable for business use.

SIMPANIX Pro encrypts your data from end to end, when it is stored and when it moves. It uses strong security and meets major standards.

SIMPANIX Cloud Storage is safe cloud storage for your backups. It is part of SIMPANIX’s backup products.

What it gives you:

• We run it: SIMPANIX runs and manages the cloud storage for you.
• It grows: add more space as your data grows.
• Disaster recovery: backups in the cloud are safe if your site has a disaster.
• Less hardware: you may not need to buy more storage hardware.

SIMPANIX Cloud Storage works with SIMPANIX backup software like SIMPANIX Pro.

Yes. Store backups on your own servers, in SIMPANIX’s cloud, or in public clouds like AWS or Azure. Manage them all from one console.

Yes. SIMPANIX Pro backs up sparse files and uses little disk space for them.

Yes. SIMPANIX Pro backs up hard links and keeps your file system structure correct.

No. SIMPANIX Pro keeps the original timestamps of files and folders.

Yes. After the first backup, SIMPANIX Pro only backs up what changed. This saves time and storage.

Yes. Set exclusion rules in SIMPANIX Pro to skip files or folders.

Linux: CentOS 8 or newer, Debian 8 "Jessie" or newer, Ubuntu 16.04 or newer, or any recent Linux (kernel 2.6.23 or newer). We recommend kernel 5.0 or newer.

Mac: macOS 10.13 "High Sierra" or newer

Microsoft Windows: Windows Server 2008 R2, 2012, 2012 R2, 2016 or newer. Microsoft Exchange Server 2007 or newer. Windows 7, 8, 8.1, 10 or newer.

See the compatibility matrix for more.

Yes. SIMPANIX Pro backs up MS Exchange while it runs. Email keeps working.

Yes. SIMPANIX Pro backs up Oracle databases on Windows while they run. No downtime.

Yes. SIMPANIX Pro backs up MS SQL while the database is online.

Yes. SIMPANIX Pro backs up VMs on VMware, Hyper-V and KVM.

No. You do not need a credit card.

Yes. Ask our sales team to extend your trial.

When the trial ends, we delete your account. Export any data you want to keep before the trial ends.

To keep your data protected, move to a paid plan. If you do not want a paid plan, export your data first.

We will remind you before the trial ends.

All SIMPANIX Pro features. You can test everything.

No. Protect as many devices and make as many backups as you want. Need help? Get a demo.

You get 1 TB of SIMPANIX Cloud Storage. You can also use your own storage. Need more cloud storage? Contact our sales team.

It depends on how many devices you protect and how much data you back up. See our guides for details.

SIMPANIX Pro works with most backup setups. For details, see the compatibility matrix.

Yes. Our sales team is here 24/7 to help with any questions or problems.

No. You cannot move your old backups to SIMPANIX Pro.

SIMPANIX uses AES-256 encryption for stored data and TLS for data on the move. You can add your own certificates. Regular security audits check that we meet industry standards.

Yes. SIMPANIX follows Malaysia’s Personal Data Protection Act (PDPA) to protect our customers’ personal data.

Yes. SIMPANIX Pro supports many compliance needs, including SOC 2 and ISO 27001.

SIMPANIX Pro uses many layers of protection: encryption, extra copies and regular backups.

Yes. SIMPANIX Pro includes full disaster recovery, so you can restore data fast and keep your business running. See disaster recovery.

Licenses are flexible and grow with you. SIMPANIX charges per workload (system you protect), not by how much data you back up. Licenses stay simple as your data grows.

By the number of virtual machines or virtual hosts.

By how much data you store and how often you back up. Contact sales for details.

By the number of Tier 1 hypervisors you back up, not the number of VMs on them. One hypervisor license can cover hundreds of VMs. Contact sales for details.

Contact SIMPANIX sales. They will look at your needs and show you the upgrade options.

Contact our sales team. They will help you renew.

Install and first setup usually take minutes. After that, backups run on schedule with little work from you.

It depends on size:

• Small companies: a few hours to one day
• Medium companies: 1 to 2 days
• Large companies: several days, based on complexity and data size

It depends on what you install (server or client). In short:

Server:

• Hardware: at least 4 CPU cores and 4 GB RAM (16 GB recommended). x86_64 or ARM64.
• Operating system: Windows 10 or newer, Windows Server 2016 or newer, Ubuntu 16.04 or newer, Debian 8 "Jessie" or newer, or CentOS 7 or newer.
• Storage: about 1 GB for the server software, plus space for data and job logs.
• Internet: at least 1 Mbps up and down (1 Gbps recommended), for licenses and updates.

Client:

• Operating system: depends on the client version. Check the guides for Windows, Linux and macOS.
• Disk space: the client needs very little space. Backup storage depends on your data. Questions? Talk to SIMPANIX Support.

SIMPANIX Pro has a strong scheduler for manual and automatic backups:

• Your own schedule: daily, weekly or live backups.
• Automatic: backups run on their own.
• Smart timing: runs backups at quiet times, so your network is not overloaded.

You also get an easy setup screen, monitoring tools and alerts.

Yes. SIMPANIX Pro fits well into your current IT.

• Supports VMs, servers and apps.
• Uses small agents that are easy to install.
• Has APIs for automation and scripts.

SIMPANIX Pro users get:

• A knowledge base with articles, how-to guides and FAQs.
• Full guides for install and setup.
• 24/7 support from our engineers.

SIMPANIX Pro uses:

• Data checks: compares your data with the backup to find damage.
• Locked backups: copies that no one can change.
• Safe restores: your backup stays safe even if the original data is attacked.

SIMPANIX Pro releases:

• Big updates: every 3 months, with new features.
• Small fixes: every 1 to 2 weeks, for bugs and system support.